The Cheltenham Township Library System: Embracing Change for a Brighter Future

As part of its ongoing efforts to improve services and enhance the overall experience for patrons, the Cheltenham Township Library System is introducing significant changes to its fine policy. Gone are the days of daily late fines, replaced by a more compassionate approach that prioritizes access and inclusivity.

Studies have shown that small fines have little to no impact on return rates, and instead can create barriers for individuals who may already be struggling to access essential resources. By eliminating these fines, the library aims to encourage prior users to come back and attract new users to experience its extensive offerings. The ultimate goal is to foster a stronger and healthier community where everyone has access to the programs, services, and materials they need to pursue their educational, career, family, and life goals.

Under the new system, patrons will receive automated renewal emails three days prior to their due date for items that are almost due. If these items are returned before the due date, any associated bill will be cleared from the patron's account. However, if an item is overdue by 28 days or more, it will be considered lost, and the patron will be billed accordingly.

To ensure timely returns, the library will send a series of reminders to patrons whose items are overdue (see Reminders Schedule below). While these reminders will serve as a helpful reminder for most patrons, they also acknowledge that life can get busy and unforeseen circumstances may arise. In such cases, patrons are still responsible for returning their items in a timely manner.

One notable exception to the new fine policy is museum passes and hot spots, which will continue to incur daily late fines. This is due to the unique nature of these items and the need to ensure fair access for all patrons.

In conclusion, the Cheltenham Township Library System's revamped fine policy marks a significant shift towards creating a more welcoming and inclusive environment. By prioritizing accessibility over penalties, the library is poised to make a positive impact on the community it serves, empowering individuals to pursue their goals and aspirations with greater ease and confidence.

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